Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents.
There are a number of benefits of an IVR software solution for different industries. For eg. A banking IVR can be used by customers to know their bank balance while freeing the customer service executive time to manage critical queries. Among others, an IVR solution helps to increase customer service efficiency, handle incoming call spikes ,boost customer satisfaction when complemented with auto call backs. If set up correctly it can uplift your customer experience.
Keep your business open 24*7 with IVR
Interactive voice response or IVR allows your customers to interact with
your business anytime, right on their phone. If you have called the
helpline of a bank or any business, you probably might have interacted
with an IVR system.
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A toll-free number is a number that usually starts with 1800 and is an eleven-digit number. It is extremely useful in building a brand and reinforcing a good impression among customers as the cost of the call is borne by the company, not the caller. It provides ease of remembering it improves customer engagement for marketing and promotion for getting valuable feedback from your customers, getting inquiries, or registering complaints, etc.
Our Toll-free number also offers flexibility to forward calls from a toll-free number to any other number, like a cell phone, landline, or IP phone. It allows you to take your national business wherever you are.